- Order Processing and Shipment
- All in-stock items are shipped within 48 business hours from date of order for orders placed before 3:00 p.m. Monday through Friday. Shipping days do not include weekends. Orders placed after 3:00 p.m. will be considered to have been placed on the following weekday.
- Standard Delivery: Standard delivery service for the U.S. and Canada is FedEx. Standard delivery times are as follows:
- Continental US addresses: 3-4 business days from the date of shipment.
- Alaska and Hawaii addresses: 7-10 business days from the date of shipment.
- C a n a d a : 4-7 business days from the date of shipment.
- Returns
- Any products purchased direct from Allied Industries International Inc. may be returned for any reason within 30 days of original purchase.
- To initiate a return, please contact us at (864) 674-0018 or customerservice@eco-gripfloor.com.
- All products must be returned in original packaging
- The customer will pay for all return shipping costs
- All returns are subject to a 25% re-stocking fee
- Upon receipt and confirmation of product being in its original form, unused, undamaged, reimbursement of the product cost minus restocking fee will be issued within 30 days.
- Please contact the Distributor directly for any Eco-Grip Flooring products purchased from an approved distributor. Any returns of these products will be managed by that Distributor.
- Cancellation
- Monthly Auto-Delivery or Autoship Orders may be cancelled at any time by submitting a written notice at least ten (10) business days prior to the next scheduled processing date. Submit written notice via email customerservice@eco-gripfloor.com, fax to (864) 674-0019.
